ServicesTech SupportResourcesWeb E-mailSearch the InternetSite Map
Back to AlaNet's Homepagebanner_bottom_middle.gif (1373 bytes)V.90 Information
Online Tutorials
Back to Common Problems
side_cap.gif (806 bytes)

Do you have the correct protocol installed?

By default, Windows 95/98 Dial-Up Networking connections bind the NetBEUI, IPX/SPX, and TCP/IP protocols to the dial-up adapter, but AlaNet requires on TCP/IP to connect to the Internet.

To disable unnecessary protocols in the Dail-Up Networking connection

  1. Click Start, point to Programs, point to Accessories, point to Communications, and click Dial-Up Networking. Note: If you do not see "Communications" go straight to Dial-Up Networking.
  2. With your Right mouse button, click the AlaNet connection icon, and then click Properties.
  3. On the Server Types tab, under Allowed network protocols, click to clear the NetBEUI and IPX/SPX check boxes.

To verify that the TCP/IP protocol is installed in the Network Properties dialog box

  1. Click Start, point to Settings, click Control Panel, and then double-click Network.
  2. On the Configuration tab, click Add.
  3. In the Select Network Component Type dialog box, click Protocol , and then Add.
  4. On the Select Network Protocol dialog box, under Manufacturers, click Microsoft. Under Network Protocols, click TCP/IP, and then click OK.

After you confirm that the necessary components are installed, restart your computer.

Special Note: If you want to connect only to the Internet, you need only the following network components:

  • Client for Microsoft Networks
  • Dial-Up Adapter
  • TCP/IP

Last Updated: Thursday, March 25, 1999

spacer.gif (53 bytes)